We understand that the decision for accessing a residential facility can be an extremely difficult one for parents/primary carers, therefore, from the outset, we aim to involve not only parents or primary carers, but also siblings and other family members that are important to our pupils.
Prior to admission, family members are encouraged to visit the facility and meet some of the staff and experience the environment first hand. In addition, we have an open-door ethos and encourage visits from family members to spend time with their child in a planned way that can be supported by staff. If family members wish to take their child out for the evening, this can also be arranged in advance.
Russell House is a lovely, warm, welcoming, friendly place. My daughter loves it! She feels safe and secure. Every member of staff is always willing to help and has time for each and every child there. The children get to go out on outings, trips, visits, activities, shopping, cinema. The staff really do put a lot of effort and thought into the children. The house is always maintained, clean and tidy. Well done to all staff and I thank you all very much for all of your help and support, it means a lot.”
"Russell House is a welcoming, secure and happy place in an excellent, modern purpose-built building offering a wide range of activities. When I first visited I likened it to a boutique hotel. The staff are amazing – being kind, positive and caring but keeping strong boundaries in place. Each child is treated as an individual and my child feels understood and safe, which is of significant importance after an unhappy period at mainstream school. It’s a home from home and my child couldn't be in better hands.”
In the relatively short time he has been there he has made great strides … The staff have achieved this through patience and consistency ...